Frequently Asked Questions
Everything you need to know about shopping with SER Mobile.
Are your smartphones brand new or refurbished?
We offer both brand-new factory-sealed devices and certified pre-owned electronics. Each product page clearly indicates the condition of the item, and all refurbished units undergo a rigorous 50-point inspection.
What is your return policy for electronic devices?
We offer a 14-day return policy for most items. The product must be in its original packaging with all accessories included. Please note that opened software or hygiene-sensitive items like in-ear headphones may have specific restrictions.
How long does shipping take and is it insured?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options take 1-2 days. All shipments are fully insured against loss or damage during transit.
Do the devices come with a warranty?
Yes, all new devices come with a 1-year manufacturer warranty. Our certified pre-owned devices include a 6-month SER Mobile limited warranty covering hardware defects.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure financing options like Klarna and Affirm for flexible monthly payments.
Will these phones work with my current carrier?
Most of our devices are sold 'Unlocked,' meaning they are compatible with any GSM or CDMA carrier worldwide. Please check the network bands listed in the product specifications to ensure 5G/4G compatibility with your provider.